ISO/IEC INTERNATIONAL STANDARD 17025 Third edition 2017-11-30 General requirements for the competence of testing and calibration laboratories Exigences générales concernant la compétence des laboratoires d'étalonnages et d'essais Reference number ISO/IEC 17025:2017(E) TE( @IS0/IEC2017 COPYRIGHT PROTECTED DOCUMENT IS0/IEC 2017, Published in Switzerland All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISO copyright office Ch. de Blandonnet 8 . CP 401 CH-1214 Vernier, Geneva, Switzerland Tel. +41 22 749 01 11 Fax +41 22 749 09 47 [email protected] www.iso.org ii @ IS0/IEC 2017 - All rights reserved Contents Page Foreword ..V Introduction. ...vi 1 Scope. 2 Normative references 3 Terms and definitions 4 General requirements. ..3 4.1 Impartiality .3 4.2 Confidentiality .3 5 Structural requirements ..4 6 Resource requirements .5 6.1 General. 5 6.2 Personnel .5 6.3 Facilities and environmental conditions .5 6.4 Equipment. 6.5 Metrological traceability .8 6.6 Externally provided products and services .8 Process requirements .9 7.1 Review of requests, tenders and contracts 9 7.2 Selection, verification and validation of methods. .10 7.2.1 Selection and verification of methods ..10 7.2.2 Validation of methods. .11 7.3 Sampling.. .12 7.4 Handling of test or calibration items .12 7.5 Technical records. .13 7.6 Evaluation of measurement uncertainty .13 7.7 Ensuring the validity of results. ..13 7.8 Reporting of results ..14 7.8.1 General. .14 7.8.2 Common requirements for reports (test, calibration or sampling) ..14 7.8.3 Specific requirements for test reports ..15 7.8.4 Specific requirements for calibration certificates. ..16 7.8.5 Reporting sampling - specific requirements. .16 7.8.6 Reporting statements of conformity. ..16 7.8.7 Reporting opinions and interpretations. .17 7.8.8 Amendmentstoreports. ..17 7.9 Complaints .17 7.10 Nonconforming work .18 7.11 Control of data and information management. ..18 8 Management system requirements .19 8.1 Options. 19 8.1.1 General ..19 8.1.2 OptionA .19 8.1.3 OptionB 20 8.2 Management system documentation (Option A) 20 8.3 Control of management system documents (Option A) 20 8.4 Control of records (Option A). 21 8.5 Actions to address risks and opportunities (Option A) 21 8.6 Improvement(OptionA) 21 8.7 Corrective actions (Option A). 22 8.8 Internal audits (Option A) .22 8.9 Management reviews (Option A) 23 IS0/IEC 2017 - All rights reserved ii