ICS 03.240 CCS A 16 37 山东省 地方标准 DB37/T 4716—2024 村级寄递物流综合服务站（村邮站）服务 规范 Service specification s for village level posting and delivery integrated service station (village postal station) 2024 - 05 - 15发布 2024 - 06 - 15实施 山东省市场监督管理局 发布 DB37/T 4716 —2024 I 目次 前言 ................................ ................................ ................. II 引言 ................................ ................................ ................ III 1 范围 ................................ ................................ ............... 1 2 规范性引用文件 ................................ ................................ ..... 1 3 术语和定义 ................................ ................................ ......... 1 4 设置要求 ................................ ................................ ........... 1 4.1 基本要求 ................................ ................................ ....... 1 4.2 场所要求 ................................ ................................ ....... 1 4.3 设备要求 ................................ ................................ ....... 1 4.4 品牌要求 ................................ ................................ ....... 2 4.5 外部形象 ................................ ................................ ....... 2 4.6 室内形象 ................................ ................................ ....... 2 4.7 功能分区 ................................ ................................ ....... 2 4.8 人员要求 ................................ ................................ ....... 3 4.9 管理要求 ................................ ................................ ....... 3 5 服务内容及流程 ................................ ................................ ..... 3 5.1 基本要求 ................................ ................................ ....... 3 5.2 服务内容 ................................ ................................ ....... 4 6 服务评价与改进 ................................ ................................ ..... 6 6.1 评价与改进依据 ................................ ................................ . 6 6.2 改进措施 ................................ ................................ ....... 7 参考文献 ................................ ................................ .............. 8