论文标题
交互式冲突谈判实践的经验益处在计算机支持的班次计划中
Experiential Benefits of Interactive Conflict Negotiation Practices in Computer-Supported Shift Planning
论文作者
论文摘要
Shift Shange在医护人员的健康和福祉方面起着关键作用。它决定了他们何时工作，何时可以抽出时间康复或从事社交活动。当前的转移计划中的计算机支持通常是从管理角度设计的，并专注于过程效率，并具有完整自动化的长期目标。这意味着自动的情感调度调度冲突解决方案。在本研究中，我们测量了这种完全自动化的过程对工人福祉，公平和团队精神的影响，并将它们与更具互动过程进行了比较，该过程直接涉及工人参与决策。在我们的实验在线研究（n = 94）中，我们发现更具互动过程对所有措施的积极影响。我们的发现表明，从工人的角度来看，完全自动化可能是不可取的。我们通过具体建议，通过优化工人的控制，考虑工人的经验并将转移计划嵌入更广泛的工作环境中，以设计更多以工人为中心的混合轮班计划系统。
Shift planning plays a key role for the health and well-being of healthcare workers. It determines when they work and when they can take time off to recover or engage in social activities. Current computer-support in shift planning is typically designed from a managerial perspective and focuses on process efficiency, with the long-term goal of full automation. This implies automatic resolutions of emotionally charged scheduling conflicts. In the present study, we measured the effects of such a fully automated process on workers' well-being, fairness, and team spirit, and compared them with a more interactive process that directly involves workers in the decision-making. In our experimental online study (n = 94), we found positive effects of the more interactive process on all measures. Our findings indicate that full automation may not be desirable from the worker perspective. We close with concrete suggestions to design more worker-centered, hybrid shift planning systems by optimizing worker control, considering the worker experience, and embedding shift planning in the broader work context.
