论文标题
“我对此感到困惑；这让我感到困惑：”探索在移动服务机器人周围视觉障碍的人的经历
"I was Confused by It; It was Confused by Me:" Exploring the Experiences of People with Visual Impairments around Mobile Service Robots
论文作者
论文摘要
移动服务机器人变得越来越无处不在。但是，这些机器人可能会对视觉障碍者（PVI）提出潜在的可访问性问题和安全问题。我们试图探索PVI在主流移动服务机器人方面面临的挑战并确定其需求。对他们在三个新兴机器人中的经历进行了采访，接受了17个PVI：真空机器人，送货机器人和无人机。我们通过考虑其围绕机器人的不同角色（直接用户和旁观者）来全面研究PVI的机器人体验。我们的研究强调了参与者对移动服务机器人访问性，安全性和隐私问题的挑战和担忧。我们发现缺乏可访问的反馈使PVI难以精确控制，定位和跟踪机器人的状态。此外，遇到移动机器人时，旁观者感到困惑，甚至吓到参与者，呈现安全性和隐私障碍。我们进一步提炼了设计注意事项，可为PVI提供更容易访问和安全的机器人。
Mobile service robots have become increasingly ubiquitous. However, these robots can pose potential accessibility issues and safety concerns to people with visual impairments (PVI). We sought to explore the challenges faced by PVI around mainstream mobile service robots and identify their needs. Seventeen PVI were interviewed about their experiences with three emerging robots: vacuum robots, delivery robots, and drones. We comprehensively investigated PVI's robot experiences by considering their different roles around robots -- direct users and bystanders. Our study highlighted participants' challenges and concerns about the accessibility, safety, and privacy issues around mobile service robots. We found that the lack of accessible feedback made it difficult for PVI to precisely control, locate, and track the status of the robots. Moreover, encountering mobile robots as bystanders confused and even scared the participants, presenting safety and privacy barriers. We further distilled design considerations for more accessible and safe robots for PVI.
