论文标题
症状检查器的用户体验：系统评价
User Experience of Symptom Checkers: A Systematic Review
论文作者
论文摘要
这篇评论报告了症状检查器的用户体验，旨在表征现有文献中研究的用户，确定已研究的症状检查器的用户体验的各个方面，并提供设计建议。我们的文献搜索导致了31个出版物。我们发现（1）大多数症状检查器使用者相对年轻； （2）已经探索了用户体验的八个相关方面，包括动机，信任，可接受性，满意度，准确性，可用性，安全性或安全性以及功能； （3）未来症状检查器应提高其准确性，安全性和可用性。
This review reports the user experience of symptom checkers, aiming to characterize users studied in the existing literature, identify the aspects of user experience of symptom checkers that have been studied, and offer design suggestions. Our literature search resulted in 31 publications. We found that (1) most symptom checker users are relatively young; (2) eight relevant aspects of user experience have been explored, including motivation, trust, acceptability, satisfaction, accuracy, usability, safety or security, and functionality; (3) future symptom checkers should improve their accuracy, safety, and usability.
