论文标题
拥抱你的无能！通过生态学方法设计适当的CUI通信
Embrace your incompetence! Designing appropriate CUI communication through an ecological approach
论文作者
论文摘要
人们会根据自己的交流风格提出的线索形成对话伙伴的印象。最近的工作表明，当这些印象与对话用户界面（CUIS）的实际功能失误时，人们的期望与CUI相互作用的现实之间的鸿沟扩大了。这导致一些人反对对自然性的压倒性关注，而是呼吁更多代表或适当的交流提示。的确，有些人主张摆脱自然性，作为CUI设计和交流的目标。我们认为，如果我们旨在实现生态扎根的设计，那么自然性就不必放弃。我们还建议一种可以实现这一目标的方法，并呼吁CUI设计师拥抱无能！通过让Cuis通过在人类交流中无处不在的生态有效和适当的线索来表达不确定性和尴尬，CUI设计师可以实现更合适的沟通，而无需完全摆脱自然。
People form impressions of their dialogue partners, be they other people or machines, based on cues drawn from their communicative style. Recent work has suggested that the gulf between people's expectations and the reality of CUI interaction widens when these impressions are misaligned with the actual capabilities of conversational user interfaces (CUIs). This has led some to rally against a perceived overriding concern for naturalness, calling instead for more representative, or appropriate communicative cues. Indeed, some have argued for a move away from naturalness as a goal for CUI design and communication. We contend that naturalness need not be abandoned, if we instead aim for ecologically grounded design. We also suggest a way this might be achieved and call on CUI designers to embrace incompetence! By letting CUIs express uncertainty and embarrassment through ecologically valid and appropriate cues that are ubiquitous in human communication - CUI designers can achieve more appropriate communication without turning away from naturalness entirely.
