论文标题
歌剧:以对象为中心的性能分析
OPerA: Object-Centric Performance Analysis
论文作者
论文摘要
流程挖掘中的绩效分析旨在通过使用过程模型作为过程的正式表示,从而提供有关业务流程绩效的见解。这些见解是在具有正式语义的模型的背景下可靠地解释的。现有的绩效分析技术假设在业务过程中存在一个案例概念(例如,医疗保健过程中的患者)。但是,实际上,不同对象可能会交互(例如,O2C过程中的顺序,项目,交付和发票)。在这种情况下,传统技术可能会对诸如等待时间之类的性能指标产生误导甚至不正确的见解。更重要的是,通过考虑对象之间的相互作用,我们可以定义以对象为中心的性能指标,例如同步时间,汇总时间和滞后时间。在这项工作中,我们提出了一种新颖的方法来进行绩效分析,以考虑多个病例概念,通过使用以对象为中心的培养皿作为业务流程的正式表示。提出的方法正确地计算了现有的性能指标,同时支持新引入的以对象为中心的性能指标的推导。我们已经将该方法作为Web应用程序实施,并根据现实生活贷款申请流程进行了案例研究。
Performance analysis in process mining aims to provide insights on the performance of a business process by using a process model as a formal representation of the process. Such insights are reliably interpreted by process analysts in the context of a model with formal semantics. Existing techniques for performance analysis assume that a single case notion exists in a business process (e.g., a patient in healthcare process). However, in reality, different objects might interact (e.g., order, item, delivery, and invoice in an O2C process). In such a setting, traditional techniques may yield misleading or even incorrect insights on performance metrics such as waiting time. More importantly, by considering the interaction between objects, we can define object-centric performance metrics such as synchronization time, pooling time, and lagging time. In this work, we propose a novel approach to performance analysis considering multiple case notions by using object-centric Petri nets as formal representations of business processes. The proposed approach correctly computes existing performance metrics, while supporting the derivation of newly-introduced object-centric performance metrics. We have implemented the approach as a web application and conducted a case study based on a real-life loan application process.