论文标题
协调与协作：志愿者主持人如何在直播社区中作为团队工作？
Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?
论文作者
论文摘要
志愿者主持人（MODS）在制定节制标准和处理微型社区中有害内容方面起着重要作用。但是，很少的工作探讨了志愿者mod的团队工作。根据有关理解志愿者节制的先前工作，我们在Twitch上采访了40个志愿者Mod，Twitch是一个领先的实时流媒体平台。我们确定MOD如何在任务（越来越多的协调和准备，式的实时协作以及建立关系外部和流中的关系以加强协作的关系）以及MOD如何促进节制标准（在社区规则手册上工作和单独塑造社区规范））。我们发现志愿者Mod如何作为一个有效的团队工作。我们还讨论了多模式沟通和志愿者适度非正式性的负担如何有助于任务协作，标准发展以及MOD的角色和责任。
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how volunteer mods work as a team. In line with prior work about understanding volunteer moderation, we interview 40 volunteer mods on Twitch - a leading live streaming platform. We identify how mods collaborate on tasks (off-streaming coordination and preparation, in-stream real-time collaboration, and relationship building both off-stream and in-stream to reinforce collaboration) and how mods contribute to moderation standards (collaboratively working on the community rulebook and individually shaping community norms). We uncover how volunteer mods work as an effective team. We also discuss how the affordances of multi-modal communication and informality of volunteer moderation contribute to task collaboration, standards development, and mod's roles and responsibilities.
