论文标题

中年视频消费者对YouTube上算法建议的信念

Middle-Aged Video Consumers' Beliefs About Algorithmic Recommendations on YouTube

论文作者

Alvarado, Oscar, Heuer, Hendrik, Abeele, Vero Vanden, Breiter, Andreas, Verbert, Katrien

论文摘要

对算法系统的用户信念通过用户互动和生成建议的复杂社会技术系统不断共同生产。确定这些信念至关重要,因为它们会影响用户与建议算法互动的方式。由于没有关于算法视频建议的用户信念的事先工作,因此从业者缺乏相关知识来改善此类系统的用户体验。为了解决这个问题,我们对中年YouTube视频消费者进行了半结构化访谈,以分析他们对视频推荐系统的信念。我们的分析揭示了用户认为影响他们建议的不同因素。基于这些因素,我们确定了四组用户信念:以前的动作,社交媒体,推荐系统和公司政策。此外,我们提出了一个框架,以区分用户认为影响其视频建议的四个主要参与者:当前用户,其他用户,算法和组织。该框架为基于这四个演员的代理提供了新的镜头来探索设计建议。它还揭示了以前没有探索的新颖方面:公司决策对与算法建议互动的影响。虽然我们发现用户知道YouTube上推荐系统的存在,但我们表明他们对该系统的理解是有限的。

User beliefs about algorithmic systems are constantly co-produced through user interaction and the complex socio-technical systems that generate recommendations. Identifying these beliefs is crucial because they influence how users interact with recommendation algorithms. With no prior work on user beliefs of algorithmic video recommendations, practitioners lack relevant knowledge to improve the user experience of such systems. To address this problem, we conducted semi-structured interviews with middle-aged YouTube video consumers to analyze their user beliefs about the video recommendation system. Our analysis revealed different factors that users believe influence their recommendations. Based on these factors, we identified four groups of user beliefs: Previous Actions, Social Media, Recommender System, and Company Policy. Additionally, we propose a framework to distinguish the four main actors that users believe influence their video recommendations: the current user, other users, the algorithm, and the organization. This framework provides a new lens to explore design suggestions based on the agency of these four actors. It also exposes a novel aspect previously unexplored: the effect of corporate decisions on the interaction with algorithmic recommendations. While we found that users are aware of the existence of the recommendation system on YouTube, we show that their understanding of this system is limited.

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