论文标题
使用语音检测对虚拟助手的技能的不信任
Detecting Distrust Towards the Skills of a Virtual Assistant Using Speech
论文作者
论文摘要
研究表明,信任是直接确定人愿意使用该系统的程度的人类互动的重要方面。通过让系统采取相关操作(例如,更彻底地解释其动作),可以使用用户对某个系统的信任程度的自动预测来纠正潜在的不信任。在这项工作中,我们探讨了自动检测用户根据语音对虚拟助手(VA)的信任程度的可行性。我们将收集的数据集用于此目的,其中包含人类计算机互动,要求受试者在虚拟助手的帮助下回答各种事实问题,他们被认为是非常可靠或不可靠的。我们发现,该主题的语音可用于检测他们使用的VA类型,这可以被视为用户对VA能力的信任的代理,而准确性高达76 \%,而随机基线的随机基线为50 \%。这些结果是使用以前发现的特征获得的,这些功能可用于检测针对婴儿和非母语者的语音。
Research has shown that trust is an essential aspect of human-computer interaction directly determining the degree to which the person is willing to use the system. An automatic prediction of the level of trust that a user has on a certain system could be used to attempt to correct potential distrust by having the system take relevant actions like, for example, explaining its actions more thoroughly. In this work, we explore the feasibility of automatically detecting the level of trust that a user has on a virtual assistant (VA) based on their speech. We use a dataset collected for this purpose, containing human-computer speech interactions where subjects were asked to answer various factual questions with the help of a virtual assistant, which they were led to believe was either very reliable or unreliable. We find that the subject's speech can be used to detect which type of VA they were using, which could be considered a proxy for the user's trust toward the VA's abilities, with an accuracy up to 76\%, compared to a random baseline of 50\%. These results are obtained using features that have been previously found useful for detecting speech directed to infants and non-native speakers.