论文标题
迈向衰老社会的隐私和安全观点的包容性设计
Towards Inclusive Design for Privacy and Security Perspectives from an Aging Society
论文作者
论文摘要
在过去的几年中，新加坡的老年人一直使用智能手机与互联网连接。但是，由于技术和网络安全的不断变化的性质，老年人的技术，隐私和安全性（P＆S）知识，经验以及认知能力和身体能力的下降使他们面临更高的风险。此外，通常不考虑老年人设计的主流智能手机应用程序可能会导致不匹配的心理模型，从而造成可用性问题。我们采访了10名在65岁和10名成年人以上的老年人，他们在新加坡协助他们，以调查如何通过满足老年人和支持他们的人的需求来重新设计智能手机P＆S。我们的结果表明，社会文化因素影响了获得或提供P＆S帮助，文化和态度的过程，并且影响了学习行为，而老年人则根据上下文因素和便利程度表达了异质的P＆S偏好，但是有机会可以使这些机制成为高级机制。由于老年人的环境与技术之间的复杂关系，我们旨在利用技术调查来进一步研究并为包容性的P＆S模型做出贡献。
Over the past few years, older adults in Singapore have been massively connecting to the Internet using Smartphone. However due to the ever-changing nature of Technology and Cybersecurity landscape, an older adult's limited technical and Privacy and Security (P & S) knowledge, experience and declining cognitive and physical abilities puts them at higher risks. Furthermore mainstream smartphone applications, which are generally not designed with older adults in mind, could result in mismatched mental models thereby creating usability issues. We interviewed 10 older adults above 65 and 10 adults assisting them based in Singapore to investigate how smartphone P & S can be redesigned inclusively by addressing the needs of older adults and people who support them. Our results show that socio-cultural factors affected the process of getting or providing P & S help, culture and attitude affected learning behaviours and older adults expressed heterogeneous P & S preferences based on contextual factors and level of convenience, however there are opportunities for the mechanisms to be senior-friendly. Due to the complex relationship between an older adult's milieu and technology, we aim to utilize a technology probe to investigate further and contribute towards an inclusive P & S model.
