论文标题
银行管理人员的数据驱动，决策能力的分析
An Analysis of Data Driven, Decision-Making Capabilities of Managers in Banks
论文作者
论文摘要
组织正在采用数据分析和商业智能（BI）工具，以从过去的数据，预测未来事件中获得见解，并获取及时可靠的信息进行决策。尽管工具变得成熟，负担得起且使用更舒适，但要了解当代经理和领导者是否准备好数据驱动决策（DDDM）也是至关重要的。我们探讨了决策者（DMS）利用数据和工具的程度，以及他们从工具解释各种形式的产出并应用这些见解以获得竞争优势的能力。我们的方法基于一项定性调查，在该调查中，我们采访了斯里兰卡的六家商业银行的12 dms，该分支机构，区域和CTO，CIO，以及IT级别的负责人。我们确定，由于不确定性，缺乏信任，知识和冒险，DMS的直觉在许多情况下遍布DDDM。此外，已经确定，可视化的质量对通过否决DDDM的直觉有重大影响。我们进一步提供了一系列有关采用BI工具的建议，以及如何克服执行DDDM时面临的斗争。
Organizations are adopting data analytics and Business Intelligence (BI) tools to gain insights from the past data, forecast future events, and to get timely and reliable information for decision making. While the tools are becoming mature, affordable, and more comfortable to use, it is also essential to understand whether the contemporary managers and leaders are ready for Data-Driven Decision Making (DDDM). We explore the extent the Decision Makers (DMs) utilize data and tools, as well as their ability to interpret various forms of outputs from tools and to apply those insights to gain competitive advantage. Our methodology was based on a qualitative survey, where we interviewed 12 DMs of six commercial banks in Sri Lanka at the branch, regional, and CTO, CIO, and Head of IT levels. We identified that on many occasions, DMs' intuition overrules the DDDM due to uncertainty, lack of trust, knowledge, and risk-taking. Moreover, it was identified that the quality of visualizations has a significant impact on the use of intuition by overruling DDDM. We further provide a set of recommendations on the adoption of BI tools and how to overcome the struggles faced while performing DDDM.
