论文标题
基于在线审查直升机服务分析的新兴航空出租车网络操作的建议
Recommendations for Emerging Air Taxi Network Operations based on Online Review Analysis of Helicopter Services
论文作者
论文摘要
交通拥堵的影响是不利的，主要包括空气污染，通勤压力以及车辆运营成本和道路上的事故增加。为了减轻大都市城市中这些问题的努力，物流公司计划引入一种新的日常通勤方法，称为Air Taxis，一种城市空气流动性（UAM）服务。这些是电动车辆，预计将在接下来的几年中由空中客车，Uber和Kitty Hawk等国际运输公司运营。由于这些飞行出租车是新兴的运输方式，因此有必要为初始设计，实施和运营提供建议。这项研究通过分析在线客户评论并对直升机操作进行内部评估，为这些即将到来的服务提供了管理见解。直升机在其运营方面与航空出租车相似，因此，与前者有关的客户评论可以使我们能够深入了解短途航空服务的优势和劣势。这项研究中使用了四阶段的顺序方法，其中在第1阶段中开采了在线评论，并在第2阶段中使用BigRam和Trigram模型进行了分析，在第3阶段中，对直升机服务进行了内部评估，对Air Taxis的管理建议在第4阶段中提出了Air Taxis的管理建议。在本文中获得的洞察力可以在本文中获得更好的Air Taxi公司，从而为您提供更好的客户服务，以便为您提供更好的客户服务。 关键字：出租车；新兴技术；城市空气流动性（UAM）；直升机服务；在线客户评论；文本分析；
The effects of traffic congestion are adverse, primarily including air pollution, commuter stress, and an increase in vehicle operating costs and accidents on the road. In efforts to alleviate these problems in metropolitan cities, logistics companies plan to introduce a new method of everyday commute called air taxis, an Urban Air Mobility (UAM) service. These are electric-powered vehicles that are expected to operate in the forthcoming years by international transportation companies like Airbus, Uber, and Kitty Hawk. Since these flying taxis are emerging mode of transportation, it is necessary to provide recommendations for the initial design, implementation, and operation. This study proposes managerial insights for these upcoming services by analyzing online customer reviews and conducting an internal assessment of helicopter operations. Helicopters are similar to air taxis in regards to their operations, and therefore, customer reviews pertaining to the former can enable us to obtain insights into the strengths and weaknesses of the short-distance aviation service, in general. A four-stage sequential approach is used in this research, wherein the online reviews are mined in Stage 1, analyzed using the bigram and trigram models in Stage 2, 7S internal assessment is conducted for helicopter services in Stage 3, and managerial recommendations for air taxis are proposed in Stage 4. The insights obtained in this paper could assist any air taxi companies in providing better customer service when they venture into the market. Keywords: Air taxi; Emerging technology; Urban Air Mobility (UAM); Helicopter services; Online customer reviews; Text analytics;
