论文标题
解释声誉评估
Explaining reputation assessments
论文作者
论文摘要
声誉对于使人类或软件代理在替代提供商之间进行选择至关重要。尽管存在几种有效的声誉评估方法,但它们通常会将声誉分为数值表示,而没有对评估背后的理由的解释。这种解释将使用户或客户可以根据提供商的偏好和当前环境对提供者进行更丰富的评估。在本文中,我们提出了一种方法来解释定量声誉模型评估背后的理由,通过产生结合形成解释的论点。我们的方法适应,扩展并结合了现有方法,以解释在声誉的背景下使用多属性决策模型做出的决策。我们介绍示例参数模板,并描述如何使用说明算法选择其参数。通过用户研究对我们的建议进行了评估,该用户研究遵循现有协议。我们的结果提供了证据表明,尽管解释呈现了信托评分信息的一部分,但它们足以根据其信任评分来评估提供商。此外,当解释参数揭示了隐式模型信息时,它们的说服力不如分数。
Reputation is crucial to enabling human or software agents to select among alternative providers. Although several effective reputation assessment methods exist, they typically distil reputation into a numerical representation, with no accompanying explanation of the rationale behind the assessment. Such explanations would allow users or clients to make a richer assessment of providers, and tailor selection according to their preferences and current context. In this paper, we propose an approach to explain the rationale behind assessments from quantitative reputation models, by generating arguments that are combined to form explanations. Our approach adapts, extends and combines existing approaches for explaining decisions made using multi-attribute decision models in the context of reputation. We present example argument templates, and describe how to select their parameters using explanation algorithms. Our proposal was evaluated by means of a user study, which followed an existing protocol. Our results give evidence that although explanations present a subset of the information of trust scores, they are sufficient to equally evaluate providers recommended based on their trust score. Moreover, when explanation arguments reveal implicit model information, they are less persuasive than scores.