论文标题

在线社区中违反规范 - 堆栈溢出评论的研究

Norm violation in online communities -- A study of Stack Overflow comments

论文作者

Cheriyan, Jithin, Savarimuthu, Bastin Tony Roy, Cranefield, Stephen

论文摘要

规范是社区的行为期望。还希望在线社区遵守系统行为准则中所表达的规则和法规。即使社区当局不断促使用户遵守法规,但观察到仇恨言论和滥用语言的使用正在上升。在本文中,我们在发表评论时量化和分析了堆栈溢出用户(SO)的违反规范行为的模式。即使该网站一直致力于解决技术问题解决和调试,但仇恨言论以及发表令人反感的评论使社区“有毒”。通过确定和最大程度地限制不同社区的规范违规模式,社区将变得更少毒性,从而可以更有效地参与其知识共享的目标。此外,通过自动检测此类评论,主持人可以警告作者,以便重复重复的可能性较小,从而可以提高网站和社区的声誉。基于从两个不同的数据源中提取的评论,这项工作首先提出了违反规范的分类法。其次,它证明了对某些规范违规的制裁。第三,它提出了一个建议系统,该系统可用于警告用户他们即将违反规范。这可以帮助实现在线社区中的规范依从性。

Norms are behavioral expectations in communities. Online communities are also expected to abide by the rules and regulations that are expressed in the code of conduct of a system. Even though community authorities continuously prompt their users to follow the regulations, it is observed that hate speech and abusive language usage are on the rise. In this paper, we quantify and analyze the patterns of violations of normative behaviour among the users of Stack Overflow (SO) - a well-known technical question-answer site for professionals and enthusiast programmers, while posting a comment. Even though the site has been dedicated to technical problem solving and debugging, hate speech as well as posting offensive comments make the community "toxic". By identifying and minimising various patterns of norm violations in different SO communities, the community would become less toxic and thereby the community can engage more effectively in its goal of knowledge sharing. Moreover, through automatic detection of such comments, the authors can be warned by the moderators, so that it is less likely to be repeated, thereby the reputation of the site and community can be improved. Based on the comments extracted from two different data sources on SO, this work first presents a taxonomy of norms that are violated. Second, it demonstrates the sanctions for certain norm violations. Third, it proposes a recommendation system that can be used to warn users that they are about to violate a norm. This can help achieve norm adherence in online communities.

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